London rental e-scooter trial

Stage: Policy design

Find out more about the London rental e-scooter trial and have your say to help improve the scheme.

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1164 Londoners have responded | 05/07/2023 - 17/10/2023

A group of people riding e-scooters

Rental e-scooters in London – join the conversation on London’s rental trial

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Have you seen rental e-scooters around London? They are two wheeled scooters with small, electric motors, available from approved operators Dott, Lime and TIER. 

Rental e-scooters are the only legal way to ride an e-scooter in London.  

They are part of a national trial of e-scooters – approved by the Department of Transport – which enables people to use greener transport.  

Scroll down to read more about the trial and add your comments at the bottom. 

London’s rental e-scooters have been available since June 2021. You can rent them in these 10 boroughs: 

  • Camden
  • City of London 
  • Ealing 
  • Hammersmith and Fulham 
  • Kensington and Chelsea 
  • Lambeth 
  • Richmond upon Thames 
  • Southwark 
  • Tower Hamlets 
  • Westminster 

Safety is at the heart of London’s e-scooter trial. Rental e-scooters in London have safety features which exceed the minimum standards set by the Government, including: 

  • The speed limit is capped at 12.5 miles per hour 
  • Lights at the front and rear are always switched on during any rental 
  • Drivers must be 18+ and hold a valid driver’s licence (provisional or full) 
  • Unique identification number on every vehicle in case of any problems 

Following a new TfL report on the first 18 months of the trial, City Hall is working with Transport for London’s E-scooter Trial Team to learn more about Londoners’ views of the rental scheme so far. 

Lizzy from TfL and Vanessa from City Hall will be reading your comments and sharing them with rental scheme operators and boroughs to help make the scheme better. Your ideas will also feed into the evaluation of the trial. The team aren’t able to feedback on private scooters as this is not within their remit.

Join our discussion

  • What do you think of the e-scooter rental scheme in London?  
  • Have you rented an e-scooter in London before? What did you use if for? Or why haven’t you yet given it a go?  
  • If you have rented an e-scooter in London before, what was your experience like? How likely or unlikely are you to do this again and why? 
  • If you haven’t rented an e-scooter in London before, how likely or unlikely are you to do this in the future? Why? 
  • If you live, visit, work or study in one of the boroughs where rental e-scooters are available, what has been the main impact of the scheme? Has this been positive, negative or neutral and if so, why? 
  • Have you seen or used rental e-bikes provided by Dott, Lime, TIER and Human Forest around London? If so, how do you think they compare to rental e-scooters?   

The discussion ran from 12 July 2023 - 17 September 2023

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Comments (442)

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Hi everyone

Thank you for your many comments so far on rental e-scooters.

There have been a few questions and concerns around safety. As a reminder, rental e-scooters in London have a speed limit of 12.5mph and riders must be 18+ and hold a valid driving licence (provisional or full).

Rental e-scooters are also built to vehicle standards, as specified by the Government, and the rental vehicles used in the London trial exceed these minimum standards. (Privately owned e-scooters are currently unregulated, meaning they are not currently required to meet any minimum vehicle standards.)

You can find more safety information and findings in TfL’s new report, which also includes facts and stats about journeys, customers and next steps.

Keep sharing your comments on the rental e-scooter trial. It is part of a wider effort by TfL, London Councils, London boroughs and the UK Government to enable people to use new and greener forms of transport.

Your views will help improve the scheme and inform future policy on these new vehicles.

Remember, we won’t be able to use or act on comments about private e-scooters or dockless e-bikes, as this isn’t in our remit. Please provide feedback on the London e-scooter rental trial along with specific examples or experiences. You can compare the rental e-scooters to private e-scooters or dockless e-bikes, but please make sure to distinguish between these different options in your responses.

Thanks for taking part,

Talk London

Avatar for - Tiger
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No one who I see is old enough to have a driving licence and if they are they ride in a very entitled manner

Avatar for - Orangutan
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Dear Talk London Official Representative 

Thanks for the info on E scooters. I think you highlight the issue which is the enormous gap between what you say (that you need a licence and be over 18) and what people are seeing everyday in...

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Dear Talk London Official Representative 

Thanks for the info on E scooters. I think you highlight the issue which is the enormous gap between what you say (that you need a licence and be over 18) and what people are seeing everyday in their actual lives. It does not explain young people driving scooters who are clearly under 18.

You also say the exceed 'Vehicle Standards'. It is disingenuous to use this term and is not helpful to this debate . Most people would understand a vehicle to be a car or motorbike both of which have must greater safety features. I have never seen someone wearing a helmet on a hired bike and the private ones.. I must just be imagining them because they are illegal..

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As with the rental bikes these e scooters are a menace to roads and pavements.

A majority of both users are inconsiderate with no regard to pedestrians or other road users. Very often on the pavement. 

They are littered around Lbhf when they...

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As with the rental bikes these e scooters are a menace to roads and pavements.

A majority of both users are inconsiderate with no regard to pedestrians or other road users. Very often on the pavement. 

They are littered around Lbhf when they are abandoned after use. Usually on their side causing obstruction to any pavement user.  They should have to be placed in docking stations as are the Santander bikes to end the journey.

 

 

 

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Avatar for - Adelie penguin
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I recently used a LIME E-Scooter for the first time - the main reason being that there weren't any E-Bikes available and out of curiosity.

  • I was really pleased with the onboarding process and safety guidelines in the LIME app.
  • The E-Scooter...
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I recently used a LIME E-Scooter for the first time - the main reason being that there weren't any E-Bikes available and out of curiosity.

  • I was really pleased with the onboarding process and safety guidelines in the LIME app.
  • The E-Scooter limited my first trip to 50% speed (8mph) so that I could get confident and used to the E-Scooter (I didn't know this at the time, I thought it was broken!)
  • I was impressed with the sturdiness of its ride.

     

Given what I've seen from Connected Car data, E-Scooters can replace many single occupancy car journeys.

  • 20% of car trips are less than 1km
  • 54% of car trips are less than 5km

It would be great to see the E-Scooters advertised as replacements for single occupancy car trips (not active travel replacements/alternative) because E-Scooters are effectively very tiny motor vehicles. 

They are also 17 times more energy efficient than a typical Electric Car so they'll use less energy and hence CO2e will also be reduced by 17X.

I would love to see some trials with some kind of cargo-based E-Scooter in London. If there was the possibility of carrying some small cargo (e.g. groceries) then I think the E-Scooters would serve more of the core mobility-jobs and help get people out of cars for these trips.

 

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These scooters are not helping improve the health of Londoners with active travel.    Scooters should be removed from the streets of London and present users encourage to take exercise and walk.

Avatar for - Colombian spotted frog
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They stop for no-one, straight through traffic lights, think they can ride along in front of you holding up traffic, never wear helmets, don’t have licences as they’re mostly too young, and stick two fingers up at drivers. Do they pay tax...

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They stop for no-one, straight through traffic lights, think they can ride along in front of you holding up traffic, never wear helmets, don’t have licences as they’re mostly too young, and stick two fingers up at drivers. Do they pay tax? Do they realise how dangerous they are both on the road and (mostly) on pavements where they weave in and out of pedestrians! No, I hate them and you would be wise to ban them as Paris seem to want to do.   Absolute pests!

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I agree with the rules set. It is weird to have private companies able to regulate this, rather than the way road use is usually regulated by the police and legislation. Part of me is unhappy that a private company can own them but not...

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I agree with the rules set. It is weird to have private companies able to regulate this, rather than the way road use is usually regulated by the police and legislation. Part of me is unhappy that a private company can own them but not individuals, who are required to follow the rules, as we do with cars.    I am extremely cross about them being abandoned on pavements.   If they were individually or communally privately owned, we could have a place to store them where we are going, and have a place to store them at home, so this just wouldn't be an issue.  All e-scooters should be regulated and any that aren't confiscated by community police. This can be managed through DVLA with something like a number plate.    We need a public service announcement/education Ad that explains the rules and makes it clear, even for teenagers, that you have to be 18, that is transport, like a car and you have to have passed road use test, like for a car, to use it.  The test would also be a marker for young people to pass through before use, and help us all respect those rules.   Ie, I want this to be commonly owned (not restricted to 3 companies) but treated like a vehicle.   OR provided at a very cheap rate (ie accessible to all regardless of financial situation) and stored perfectly by the companies. ie more like a nationalised public service, such as bin collection. 

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Avatar for - Sumatran elephant
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I have not used one of these escooters in London (I have tried a rental one in Portsmouth though) and personally I have no reason to. It was an incredibly uncomfortable experience and it felt very unstable and unsafe. As many others have...

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I have not used one of these escooters in London (I have tried a rental one in Portsmouth though) and personally I have no reason to. It was an incredibly uncomfortable experience and it felt very unstable and unsafe. As many others have said there’s no exercise involved and if I’m gonna pay those kinds of prices to get somewhere I’d rather use a taxi and arrive in comfort. 

As for the behaviour of those riding them I think many can probably count on one hand the amount of times they’ve seen an escooter stopped at a red light rental and private. Ebikes are a lot more stable and safe (if ridden correctly) and an improved rental scheme for these would probably be a better focus and they are better exercise too. Plus owning your own ebike is also legal providing it meets the requirements. 

It would be quite a bad situation if these trials are seen as successful especially as many videos seen online show escooter riders behaving in a careless manner risking their own lives and the lives of others. 

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Avatar for - Sumatran elephant
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Idiotic invention not helpful for health and safety reasons. 

Lazy concept , your better healthwise using a bicycle.

I wouldn't use one , can't think of one reason to do so. 

Please Scrap this scheme and invest elsewhere 

 

Avatar for - Sumatran elephant
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I haven't seen many rental e-scooters in London at all. I agree that privately owned ones (and illegal) are much more common.  

Having used both rental e-bikes and e-scooters in Paris and Prague I have to say that the e-bikes are much safer...

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I haven't seen many rental e-scooters in London at all. I agree that privately owned ones (and illegal) are much more common.  

Having used both rental e-bikes and e-scooters in Paris and Prague I have to say that the e-bikes are much safer. 

Could you not focus on delivering rental e-bikes instead? Bikes are safer than the scooters. Could TfL also deliver a mix of pedal/push bikes and e-bikes on their Santander scheme - in Paris the City has both provided under the Mayor's scheme. Could the Santander bikes also be extended to North London - Haringey. I cannot understand why the focus is on e-scooters when e-bikes exist and are seemingly better. On pricing whether through TfL or a private company these should be competitive and I would like to see passes for 30 mins, 60 mins, 120 mins able to be purchased rather than an unlocking fee and then charged per minute - this is pricey. 

 

 

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E-scooters seem to be frequently ridden by young people who are too young to have a driving licence. They are a liability ridden on the pavement, too fast even at 12 miles an hour if you are the unlucky pedestrian to be hit, silent so you...

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E-scooters seem to be frequently ridden by young people who are too young to have a driving licence. They are a liability ridden on the pavement, too fast even at 12 miles an hour if you are the unlucky pedestrian to be hit, silent so you can't hear them coming up behind you, weaving in & out of pedestrians on busy pavements. Dangerous on the roads & a hazard for cars, motorbikes & cyclists especially in the way a lot are ridden. Maybe if London had cycle routes that were completely separate to the roads it would be a bit better but most of the roads are too narrow for that. Generally a very bad idea & terrible accidents waiting to happen. 

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Even the legal e-scooters are an absolute menace. Ditched on pavements, normally on their side making it difficult for people in wheelchairs or those with prams to navigate the pavement, normally having to swerve the e-scooter by stepping...

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Even the legal e-scooters are an absolute menace. Ditched on pavements, normally on their side making it difficult for people in wheelchairs or those with prams to navigate the pavement, normally having to swerve the e-scooter by stepping into the road. Most of the time e-scooters are used on the pavement, very rarely do you see them on the road. I suggest taking a leaf out of Paris' book and ban them.

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Thank you for your comment LukeW. Are you able to provide further details on where you have seen these scooters outside of the bay/on their sides? If you could provide the location, date, time and operator, we will follow up with the operators. 

Avatar for - Adelie penguin
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In my experience about 50% of scooter journeys are on the pavement and travelling fast relative to pedestrians, scooters are left anywhere and everywhere and I have never seen a scooter rider use a hand signal. Is the Mayor's office looking...

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In my experience about 50% of scooter journeys are on the pavement and travelling fast relative to pedestrians, scooters are left anywhere and everywhere and I have never seen a scooter rider use a hand signal. Is the Mayor's office looking at the experience of Paris where scooters are about to be banned? Will that feature in the assessment of the current trial? Cheers.

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these e scooters and bikes are dangerous: E-bike and e-scooter fires at record high, warns Brigade

Three people have been killed – in Southwark, Shadwell, and Kentish Town – and 51 injured in these fires this year, the LFB said: https:/...

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these e scooters and bikes are dangerous: E-bike and e-scooter fires at record high, warns Brigade

Three people have been killed – in Southwark, Shadwell, and Kentish Town – and 51 injured in these fires this year, the LFB said: https://southwarknews.co.uk/area/london/e-bike-and-e-scooter-fires-at-record-high-warns-brigade/?utm_source=mailpoet&utm_medium=email&utm_campaign=the-latest-news-from-southwarknewscouk-2

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They are a nuisance. Mostly they are left in front of people's homes and driveways or in the middle of the pavement. This is a hazard that shows a lack of regard for the health and safety of disabled, wheelchair bound, parents with young...

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They are a nuisance. Mostly they are left in front of people's homes and driveways or in the middle of the pavement. This is a hazard that shows a lack of regard for the health and safety of disabled, wheelchair bound, parents with young children and strollers. They are heavy and difficult to move. 

They aren't healthy since there is no exercise involved. So they support obesity and poor health a hidden cost for everyone else to pay. 

Why we are providing a product to Londoners that is reliant on a slave trade in Africa? Its hypocritical and blatantly racist. 

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Avatar for - Koala
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12.5 MPH. Really; most of the drivers cannot count or read and think as it seemingly does not apply to them. I was walking in the Kings Road Chelsea where I live and a  E scooter just missed hitting me as I crossed a zebra crossing to go to...

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12.5 MPH. Really; most of the drivers cannot count or read and think as it seemingly does not apply to them. I was walking in the Kings Road Chelsea where I live and a  E scooter just missed hitting me as I crossed a zebra crossing to go to Marks & Spencers. Sadly he stopped to apologise trying to make excuses etc.

I was not convinced and told hm to "fuck off out of it" and would make sure he couldn't ride his e-scooter again. My wife  has also had the same experience. 

In principle E scooters are fine. Pity about the doughnuts who cannot understand the English rules or don't really giive a shit. It's a two way street and has sooner they all know the better.

 

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Avatar for - American pika
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The use of e-scooters in London, and in the UK as a whole, should not be encouraged. They are used by young people who have no regard for other users on the roads or pavements. At night they do not wear any high-viz clothing so are...

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The use of e-scooters in London, and in the UK as a whole, should not be encouraged. They are used by young people who have no regard for other users on the roads or pavements. At night they do not wear any high-viz clothing so are difficult to see, putting their lives at risk and you at fault if you hit them in a car.

E-scooters are left lying about, not in authorised bays, which cause an unsightly look and are dangerous to elderly people who have to get past them when walking on the pavement.

TfL should not be encouraging them and should be doing everything to prosecute those who use e-scooters illegally on the roads.

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Thank you for your comment MJ007. Please can you provide more details about where you have seen e-scooters outside of docked bays and we will investigate with the operator (if possible, please provide: operator name, location, time, date).
 

Avatar for - Tiger
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One time I have to remove a rental escooter off the main road as it was dump which may cause vehicle accident. This is in Denmark Hill. Same with rental ebikes being dump everywhere... legalize privately own please? 

Avatar for - Koala
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Can anyone confirm - is it illegal to ride a privately owned escooter  on London’s roads ?

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Hi dhh and welcome to Talk London!

Thank you for your question. 

Rental e-scooters are the only legal way to ride an e-scooter in London.  

Privately owned e-scooters or other powered transporters like hoverboards or Segways are not legal to use in public. They are currently unregulated and don’t have to meet minimum safety standards.  

You can read more about the rules for private e-scooters and other powered transporters on the gov.uk website.

Talk London

Avatar for - Colombian spotted frog
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E scooters are motor vehicles and require the same standards as other motor vehicles (insurance, identification). Hire bikes and scooters are abandoned on the street and pavement, and are therefore a hazard. In so far as hire bikes and...

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E scooters are motor vehicles and require the same standards as other motor vehicles (insurance, identification). Hire bikes and scooters are abandoned on the street and pavement, and are therefore a hazard. In so far as hire bikes and scooters exist, they should be parked in a commercial dedicated parking bay: these are after all, hire vehicles.

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E-Scooters seem to work quite well when I travel abroad to other capital cities and in theory should do here too. They are really useful if you need to hop between two places rather than a taxi, especially later at night. I think they will...

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E-Scooters seem to work quite well when I travel abroad to other capital cities and in theory should do here too. They are really useful if you need to hop between two places rather than a taxi, especially later at night. I think they will overall present an alternative to short car journeys, and also a nicer way to get around for people who struggle to use the tube. They would also be popular with tourists who could see more of the city - I really enjoyed them in Vienna for example, although there is far less road traffic there!

Other cities have designated bays (usually in place of a single car parking space) where you can collect or leave them and take a photo. The same should apply to lime bikes where they are more tightly maintained - I notice that once you leave zone 2, people will move lime bikes/scooters into the road just to annoy people but that doesn't seem to happen as often elsewhere.

I do share the concerns of others about driving standards. If we covered London in cycle lanes then maybe under-18s could have a lower speed and be forced by the app to stay on cycle lanes, and only those with a full license be able to take them off routes with them? Legislation needs to be in place to ban the sale of private e-scooters or at least fully register them with the DVLA as they are the ones I particularly see zip around pavements and far higher speeds - Police aren't able to enforce the ban on public use and its bizarre that we can still buy them only to "only use on private property **wink wink**". 

 

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