How it works

Want to take part in our surveys and discussions but don’t know where to start? Find out how to have your say on Talk London.

We created this guidance based on the most common questions in our inbox.

If you still need help with your account, please use our contact form to get in touch.

Where can I find open surveys and discussions?

After you log into your Talk London account, you’ll be able to view on the homepage any surveys or discussions that you haven’t yet taken.

Or alternatively click the “New” tab in the navigation header to view all open surveys and discussions. When logged in, this ‘New' page will display the same info as your homepage.

How do I start a discussion?

Because our surveys and discussions are set up for the insight needs of policy teams in City Hall, members can’t set up their own discussions. Your responses in our discussions will be used to help shape City Hall plans and policies.

If there’s a particular topic you think we should cover on Talk London, please use our contact form to let us know.

There are a few different ways to get involved:

You can comment or reply to other members’ comments.
You can show your support to other member’s comments by clicking the green upvote button. To show you care, you can click the red heart icon.
If you feel that a comment is breaking the community guidelines, you can report it to us by clicking the report button.

If you’ve signed up to Talk London with your email address only, you will be able to upvote and show you care for other members’ comments. To add a comment or reply, you’ll need to complete a full profile. This only takes a few extra minutes.

Why do I need to create an account to take a survey?

We ask you to create an account so we can:

Make sure we're hearing from London's diverse communities
Send you relevant information and opportunities to take part
Keep you updated about how you're helping to shape plans and policies

You can read more about how we use your information in our privacy policy.

To take part in a survey without becoming a Talk London member, email us at [email protected]

What are the community guidelines?

Anything you publish will appear almost right away. We want everyone to feel welcome to get involved in a constructive way. Our community guidelines will help us all do this.

Read our community guidelines.

I’m having trouble logging into my account?

You can request a new password on our Reset your password page. 

If you’re having trouble setting a valid password, make sure it meets our criteria. 

Your Talk London password must be at least 12 characters long and contain a mix of: 

Uppercase characters (A–Z) 
Lowercase characters (a–z) 
Numbers (0–9) 
Special characters (for example, !$#,%).

If you continue to have difficulties logging in, please use our Talk London contact form to get in touch.

My email address cannot be used to create an account?

If you’re registering for an account and our system says that your email address cannot be used to create an account, then you likely already have an account with us registered to that email address.

Please reset your password instead.

Why does my Talk London password have to be that long?

City Hall introduced a new password policy on 4 December 2019, to strengthen its approach to preventing unauthorised access to our systems. Our password policy complies with guidance from the National Cyber Security Centre.

Your Talk London password must be at least 12 characters long and contain a mix of:

Uppercase characters (A-Z)
Lowercase characters (a-z)
Numbers (0-9)
Special characters (for example, !$#,%).

How can I delete my account?

Log into your Talk London account
Click on the “Your dashboard button” (this is next to the log-out button on the top right-hand side).
Navigate onto your “Profile”
Click “Delete my account” on the left-hand side.

How can I change my username?

Log into your Talk London account
Click on the "Your dashboard" button (this is next to the log-out button on the top right-hand side).
Navigate onto your "Profile"
Click on "Your account information."
Scroll down until you can see your username, change it by typing out your new username, and then hit Save at the bottom.

What happens after I’ve had my say?

We read all your survey and discussion responses.

Together with our research team, we analyse your contributions before sharing them anonymously with relevant policy teams.

Once analysed and reported, we will share with you the impact your feedback has made to policies and programmes in City Hall.

We may use some of your posts to illustrate a point in our reports but will never reveal or share any of your personal, identifiable data.

Where can I find my impact?

You can find our updates at the bottom of the homepage and on our dedicated impact page.

As a logged in member, you will see a personalised impact dashboard. This will show updates on the surveys or discussions you took part in. You can also find this dashboard in your Talk London account.