Public Access Strategic Outline Plan

This paper requests the approval in investment in the Public Access Strategic Outline Plan

To approve the:

Public Access Strategic Outline Plan (SOP)

1. The release of £218k from the Major Change Fund to progress the development of a Strategic Outline Case for the public access programme.
2. The release of £310k from the Major Change Fund to undertake and evaluate the Digital 101 proof of concept trial.
3. The release of £139k from the Major Change Fund to undertake and evaluate a proof of concept trial for on-line self service by the public. This will digitise a commonly accessed paper form used by the public, redesigning how the public access and use this service

1. Introduction and background

1.1 In support of the Police and Crime Plan commitment to reduce costs by 20% the DMPC considers all procurement activity which in accordance with the Scheme of Delegation requires his approval.

2. Issues for consideration

2.1 The following item is to be considered for approval:

Public Access Strategic Outline Plan (SOP)

2.2 This paper and the accompanying Strategic Outline Plan (SOP) set out proposals for progressing a programme of work to develop and improve how the public access police services through both digital and physical channels. These changes have the potential to deliver significant benefits both in terms of customer satisfaction and demand reduction. This will happen as the public choose self-service routes and access channels that are both more convenient for them and more cost effective for the police.

3. Financial Comments

3.1 The cost of the proposed contracts will be funded from within existing budgets.

3.2 Full details are contained in the attached reports.

4. Legal Comments

4.1 The recommendation can be lawfully approved in accordance with MOPAC Contract Regulations and EU/UK Procurement law.

4.2 In accordance with the MOPAC Scheme of Delegation and Consent (4.8), the DMPC must approve all requests to go out to tender for contracts that exceed £500,000.

4.3 Full details are contained within the reports attached.

5. Equality Comments

5.1 Suppliers will be assessed prior to entering into agreements to ensure they comply with relevant legislation. It will be the responsibility of user departments to ensure that the MPS Equality and Diversity policies are adhered to through the life of the contract.

5.2 Suppliers may be asked to sign up to the Diversity Works for London Programme which assesses suppliers against the Equality and Diversity framework.