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Get to know your rights

Your landlord must treat you fairly, charge affordable rents and make repairs promptly. They should also have an appropriate complaints policy. 

The complaints policy will explain how your landlord should handle your case. If they fail to meet their own policy, and you are not happy with the way your landlord has handled a complaint, then you can refer the issue to the Housing Ombudsman Service.

The Ombudsman has the power to investigate complaints and resolve disputes. It is a free, independent and impartial service that has the power to order your landlord to pay out compensation appropriate. 

Find out about the Mayor's council and social housing schemes

Information on how the Mayor is supporting councils to build more council housing

Homes for Londoners Cannon Road 2x1.jpg

Housing Moves is available to former rough sleepers and victims/ survivors of domestic abuse.

Royal Oak development

Seaside and Country Homes gives older social tenants the opportunity to move out of London. Learn more about the scheme.

SCH main webpage 1x2

The Mayor is ensuring residents are involved in estate regeneration.

Regeneration of housing - the Ocean estate