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Contact City Hall or the Mayor

Both the Mayor and the Greater London Authority team are committed to responding to your query as quickly as possible. We aim to respond to all correspondence within twenty working days of receipt. Where correspondence is of an operational nature and is related to Transport for London (TfL) or the Mayor’s Office for Policing and Crime (MOPAC), we refer these on to be answered by TfL or MOPAC.

Your safety and wellbeing is important to us. If you contact us about something that reveals an immediate threat to life, we will follow our safeguarding process to keep you or others safe. This may include signposting to external agencies or reporting to the police in extreme cases.

Tell us what you want for London

We are looking to engage Londoners in a broad and deep discussion on what the future of this great city may look like. We want every Londoner to feel like they have a say and stake in how we recover from the pandemic. To be a part of this conversation sign up to Talk London, City Hall’s online community, now.

If you have a query related to any of the following topics, please follow the links below to make sure it is directed to the correct team: 

Mayoral election correspondence

Please note: the Greater London Authority (GLA) is a public body and correspondence for the candidates for both the Mayor of London and London Assembly elections will not be processed at City Hall.

We would therefore advise you to direct your enquiries to the relevant campaign offices.

Complaints and comments

If you have any general complaints or comments about the GLA, visit the complaints page.

There is a separate procedure to deal with complaints about the conduct of a GLA member.

How to get in touch

If you have a query that is not covered by one of the topics above, please contact us via our online form and we will get back to you as quickly as we can. 

Our contact details

City Hall
Kamal Chunchie Way 
London 
E16 1ZE

Telephone number

020 7983 4000

You can call us from 10am to 4pm, Monday to Friday. We are closed on bank and public holidays for England.

We are committed to providing accessible services for everyone. It would be helpful if you could tell us more about your disability. This will allow us to better understand your situation and meet your needs. The Public Liaison Unit will try to make any reasonable adjustments that you may need to support your request.

Useful services that may be of help

  • London Councils: You can find contact details for your your council and councillors via the London Councils website. Your council is responsible for issues such as rehousing, parking tickets, and litter. 
  • Citizens Advice Bureau: If you are seeking legal advice, you may want to contact the Citizens Advice Bureau, who are able to give advice on a range of issues. 
  • Samaritans: If you are feeling anxious, distressed or having suicidal thoughts, you can call the Samaritans at any time of day on 116 123. Calls to this helpline are free and the number will not appear on phone bills. 

Freedom of Information requests

If you are considering contacting us to submit an FOI request, we would urge you to consider carefully whether the request is essential at this time. 

The Greater London Authority takes its commitments to openness and transparency very seriously and we will continue to work to meet our statutory obligations. However please bear in mind that answering FOI requests will require the use of limited resources, and the attention of staff who could be supporting other essential activity.   

To see whether the subject matter of your request has already been addressed as part of a previous response, please check the GLA Publication Scheme and our FOI disclosure log. 

City Hall Service Standards

For more details on how we manage your correspondence, including response time, privacy information, discrimination and equality, please check our City Hall Service Standards. 

Please note that we may not reply to correspondence we consider: 

  • is addressed to another party and where the Mayor has been copied-in for information only 
  • contains comments that do not require a response e.g. an opinion or a reaction or point of view which does not ask a specific question 
  • includes unsolicited job applications or CVs (details of our current vacancies are available in the jobs section on our website) 
  • is trying to sell or market a product 
  • to be vexatious or contains abusive or discriminatory language (see our vexatious policy) 

How we share our information

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.

It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.