Accessibility Statement for Team London

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible:

• the map which shows the location of volunteering opportunities is not yet fully navigable by keyboard only
• some images migrated from the old site do not yet have a text alternative, so people using a screen reader cannot access the information
• on an organisation’s profile, when using a magnifier, the ‘completed / not completed’  status is not close enough to the links to match them up easily
• when viewing organisational details at 400 per cent zoom in Chrome, horizontal scroll is needed
• when at 400 per cent zoom with pages resized to 1280 pixels wide, the cookie banner currently obscures a large part of the content on some pages, meaning users need to dismiss it to view content
• on the feedback form, screen reader users are not able to hear what is presented for the image challenge that verifies you are human, as there are no descriptions available for the images
• the registration process for volunteers includes a page for creating a password. The list of password rules includes an example of the symbols that are permitted. Screen readers may not read out some or all of these symbols depending on their punctuation verbosity setting. This is the intended behaviour of the screen reader, not a fault with the website
• the page for adding a new organisation’s aims contains a counter that shows how many more words can be entered. The number is updated as you type, but it is not conveyed to screen reader users so they may enter too many words. If they do, an error message will be displayed when the form is submitted.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• call 020 7983 4000 (Monday to Friday, 9am - 5pm)
• get in touch via our online form
• or email [email protected]

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page, please call or email us for directions.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Team by emailing [email protected]

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact City Hall.

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

• some images migrated from the old site do not yet have a text alternative, so people using a screen reader cannot access the information (WCAG 2.1 A criterion 1.1.1 - non text content). We plan to ensure there are appropriate text alternatives for all images on the Team London site by December 2019. When we publish new content we’ll make sure our use of images meets accessibility standards
• on an organisation’s profile, when using a magnifier, the ‘completed / not completed’  status is not close enough to the links to match them up easily (WCAG 2.1 A criterion 3.3.2 - labels or instructions)
• when viewing organisational details at 400% zoom in Chrome, horizontal scroll is needed (WCAG 2.1 AA criterion 1.4.10 - reflow)
• when using 400% zoom and resizing to 1280 pixels wide, the cookie banner overlays a large part of the content on some pages, until it is dismissed (WCAG 2.1 AA criterion 1.4.10 - reflow). Since the banner sits across london.gov.uk it has been scheduled to be addressed as an estate-wide feature by September 2020
• the page for adding a new organisation’s aims contains a counter that shows how many more words can be entered. The number is updated as you type, but it is not conveyed to screen reader users so they may enter too many words. If they do, an error message will be displayed when the form is submitted.

We plan to have fixed all the listed issues by the end of January 2021.

Disproportionate burden

N/A - we are planning to fix all the issues we have so far identified in testing.

Content that’s not within the scope of the accessibility regulations

• the map which shows the location of volunteering opportunities is not yet fully navigable by keyboard only (this fails WCAG 2.1 A criterion 2.1.1 - keyboard navigation).

The accessibility regulations do not require us to ensure maps are fully WCAG compliant, provided the information is given in an alternative format for navigational maps. The location can be viewed as a list in addition to a map and the listings give location addresses. However we are still looking at ways to improve the keyboard navigation for this. 

• on the feedback form, screen reader users are not able to hear what is presented on the image challenge window that appears on the screen (via the 'reCaptcha' widget), as there are no descriptions for the images.

As this widget is third-party content which is not under our control (neither funded, nor developed by us), it falls under the exemptions of the accessibility regulations - Application, 4. (2)(e). However this also affects all of London.gov.uk and we will investigate alternative solutions to fix this by January 2021.

This website relaunched in May 2019. It was built to comply with WCAG 2.1 AA and was tested against this throughout the build. This means that rather than specifying a sample of pages to test, all the new content types (templates) and key user journeys were tested as they were developed. It was last retested in September 2019.

All accessibility testing was done by Test Partners, who also carried out an expert review across different assistive technologies. 

We tested:

• the new Team London (volunteering) site, available at https://www.london.gov.uk/what-we-do/volunteering/search/

Note: this was formerly a microsite that was redeveloped in 2019 to sit on our existing site.

Read the full accessibility test report below.

We will resolve all outstanding non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) by the end of December 2019. 

We have created a backlog of potential accessibility and usability improvements, identified via an expert review, and will work with our suppliers and partners to address these by January 2021.

We are planning training for staff (content editors and designers) to ensure new content we create adheres to accessibility and usability standards. 

This statement was prepared on 23 September 2019. It was last updated on 24 September 2020.