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Accessibility statement for Skills Gateway

This application is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the application using just a keyboard
  • navigate most of the application using speech recognition software
  • listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This application has been built to be as accessible as possible and has been tested against WCAG 2.1 AA. It is now fully compliant.

Reporting accessibility problems with this application

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the OPS team at [email protected]. We'll get back to you within five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.

Technical information about this application's accessibility

The Greater London Authority (GLA) is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This application is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this application

This application was audited by Test Partners to ensure compliance with WCAG 2.1 AA. They tested a sample of pages which reflected all the key user journeys for the Skills GAteway's target users. It was last retested in September 2020 and the outstanding issues fixed in October 2020.

The following pages were tested:

  1. Login https://skillsgateway-qas.london.gov.uk/LOGIN
  2. Learners Page https://skillsgateway-qas.london.gov.uk/learners
  3. Reports https://skillsgateway-qas.london.gov.uk/reports

What we’re doing to improve accessibility

As we are now fully compliant with WCAG 2.1 AA, we will aim to address any further issues we're informed of by our customers on a case-by-case basis. We will also ensure any new features comply with WCAG 2.1AA from the outset.

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.

It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.