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London Power Quarterly Report: January - March 2021

London Power News

Welcome to the fourth quarterly update on London Power. Energy prices have continued to rise over the quarter and due to the price cap changes set by Ofgem from 1 April, households on standard variable tariffs across London have seen their bills increase by £99 per year. It’s therefore even more important to consider switching energy providers to save money, especially with so many Londoners working from home. We’re delighted that over 5,000 London households have chosen London Power for energy that’s always fair, affordable and green.

Highlights

In January we asked customers about their experience since joining London Power. This revealed that 95% of our customers are satisfied with London Power. This is a much higher level of satisfaction compared to the rest of the market, where only 76% of customers are satisfied with their supplier*. As of March 2021, we also had a Trustpilot rating of 4.9, reflecting the excellent level of customer service London Power provides.
Over the past few months, the London Power pre-pay tariff – my London top-up plan – has continued to be the cheapest tariff for pre-pay meters available in London**. Londoners can contact the customer service team directly to learn more about this plan.

London Power in numbers: January to March 2021

  • 5,521

    Homes powered by London Power at the end of March 2021

  • £207

    Saved on average by customers on our cheapest plan per year***

  • 1,120

    Kg of CO2 saved per London Power household per year****

  • 560

    Trees worth of CO2 saved per London Power household*****

* According to Ofgem’s Consumer Perceptions of the Energy Market survey.

** Based on data from Citizens Advice from 1st January – 31st March 2021.

*** Compared to the energy price caps. Based on a medium usage dual fuel household, as defined by Ofgem’s Typical Domestic Consumption Values. Average annualised savings for dual fuel customers on my London fixed yearly plan between 13th January 2020 – 31st March 2021.

**** Compared to the standard UK grid mix. Based on a medium usage dual fuel household, as defined by Ofgem’s Typical Domestic Consumption Values. Average annualised savings for dual fuel customers on supply between 13th January 2020 – 31st March 2021.

***** According to the Forestry Commission each tree locks up the equivalent of 2kg of CO2 per year.

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