Queries about housing

The Mayor is clear that housing is the biggest challenge facing London. Find out more about how he is tackling the housing crisis and building more affordable homes.

The Mayor provides a range of services to help rough sleepers get off the streets and rebuild their lives. Find out more about these services.

The Mayor has also published London’s first ever Rough Sleeping Plan of Action to ensure a sustainable route off the streets for every single rough sleeper.

Find out how you can help rough sleepers.

You can use our tool to search for affordable homes.

• Buyers: find out more about buying an affordable home.
• Renters: see our resources on renting and find out about London Living Rent.

The Mayor does not have the legal powers to help individuals with these issues. You will need to contact your local council or housing association directly for help with these issues.

For council information:

• Find your local council
• London Government Directory

If you are a tenant or resident concerned about the safety of your building, please see the information here:

https://www.gov.uk/government/publications/fire-safety-of-your-building-advice-for-tenants-and-residents

If you have any concerns regarding the safety of your building, you should:

• in the first instance, contact your landlord or building owner
• if you are still concerned, you should then contact your local authority or local fire and rescue service for advice
• if you do not feel that the issue has been sufficiently dealt with, you can contact the Ministry of Housing, Communities and Local Government building safety team by emailing: [email protected]

Search for your local council

Search for your local fire and rescue service

For help and support on this there is:

• the Leasehold Advisory Service
• the Mayor’s Leaseholders Guide

The Mayor does not have the legal powers to help individuals with specific housing issues, such as repairs. You will need to contact your local council or housing association directly for help with these issues.

If you have a complaint, you may also wish to contact the Housing Ombudsman Service. They will usually require that you have been through the full complaints procedure with the council or housing association before they will consider intervening.

If you suspect your private landlord or letting agent is breaking the law, you can report them to us.

You can also see if your current or potential landlord or agent has been prosecuted with our rogue landlord checker.

For complaints:

• stage 1: Local authority or housing association

If the response is unsatisfactory, then:

• stage 2: The Housing Ombudsman

The following organisations can provide advice:

• https://www.citizensadvice.org.uk/housing
• https://england.shelter.org.uk/housing_advice
• For advice on leaseholds: https://www.lease-advice.org/
• For legal advice: https://www.lawcentres.org.uk

For matters of this nature, please contact the Police.

Get in touch via our online form.