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Four ways we’re working to get more Londoners online

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Created on
09 February 2021

For the last year many Londoners have turned to the internet to learn, shop, access public services or see their friends face-to-face. It’s been an incredible lifeline that has helped millions of us stay safe while getting on with our lives. But too many Londoners haven’t had that option because they don’t have the device, skills or internet access they need to fully participate in a society that has suddenly moved online. We know that tens of thousands of school children have missed out on education because they don’t have a laptop or internet access, and many more are struggling with slow connections or having to connect through a mobile phone. As part of London’s recovery from the coronavirus pandemic we want to ensure every Londoner has fast and reliable internet access, basic digital skills and the device or support they need to be online by 2025.

Here are four ways we’re working to help all Londoners get fast and reliable internet access:

1. Getting faster ‘full fibre’ connections rolled-out across the city so Londoners have access to more internet providers and higher speed connections

The future of internet is in ‘full fibre’ broadband – which we want to be available to every business or home at an affordable price.

Right now only 20% of the city has access to these connections. We’re working with other fibre providers to promote competition, increase coverage and help Londoners access the best deals.

2. Changed the rules for new developments

We’ve changed planning policy in London to make full-fibre and support for mobile connectivity available for all new developments through the Mayor’s London Plan. 

That means a new block of flats on your road should bring with it faster and cheaper internet for the whole community.

3. The tube now carries data – as well as trains

We’ve put a 400km ‘full-fibre spine’ in London’s tube network with the goal of connecting it to 600+ public buildings – making it easier and cheaper to connect nearby homes and businesses to full fibre connections.

This also means we can put 4G on the tube now – starting with the Jubilee Line – so you can stay connected even when you’re in between stations.

4. We’re getting creative

Through the Mayor’s Digital Exclusion Taskforce – led by London’s Chief Digital Officer – we’ve kicked off work with charities, councils, academics and business to better understand Londoners’ needs and develop creative solutions to help every Londoner get the support they need to get online.